Seller

Puzzle Inc.

Representative

Yukimasa Okada

Address

5th Floor, Park Place Bldg., 5-27-1, Shimbashi, Minato Ward, Tokyo 105-0004

Tel

03-3436-3255

Phone line hours

10:00 a.m. – 7:00 p.m. (closed weekends & nat'l holidays)

Website

https://puzzle-inc.jp/

Retail prices

See the page for each product.

Required costs other than product price

Consumption tax, shipping

Payment method

Credit card

Product delivery

Yamato Transport will deliver the product you ordered.
* You cannot specify a different shipper.
* We do not ship to addresses outside Japan.

Time of shipment

We begin producing after receiving an order and ship in 6 to 8 weeks. We do not ship out deliveries on weekends or national holidays. Please understand that delivery may be delayed during busy times.

Returns, exchanges, cancellations, etc.

We do not accept cancelled orders, returns, replacements or the like after receiving an order. We will only offer a replacement in good condition to substitute for a defective product.
Please understand that replacements may take time as products are made-to-order.

Return deadline

If your product is defective, contact us within 7 days of product shipment.

Return fee

If your product is defective, we will incur the cost of replacement.